1. Is it safe to shop in Postales de Compostela?
To ensure maximum security for our customers, data concerning your credit card (if this is your payment method) is directly entered into the payment server of some of the most prestigious collaborating banks. Data is transferred using Starfield Technologies®’ SSL (Secure Sockets Layer).
You can exercise your right to modify or cancel the rest of the information provided during the purchase process, according to the Organic Law on the Protection of Personal Data No 15/1999 of 13 December. For this you only need to contact us via the contact form and indicate the right(s) you wish to exercise, and the modifications, if appropriate.
CONTYNUOCOLOR, S.L. undertakes to use your data exclusively to inform you of our offers and products. It also undertakes not providing it to third parties without your previous consent. For further information on the treatment of your data, you can consult our privacy section.
2. What payment methods do you accept?
In Postales de Compostela you may use the following payment method:
- Credit card: Visa, MasterCard.
3. What are the shipping costs?
All our prices include the shipping of the postcards.
4. What is the estimated time of delivery?
|
Normal delivery |
|
Payment with Visa or MasterCard |
Peninsular Spain |
3-5 working days |
Balearic Islands, Canary Islands, Ceuta and Melilla |
6-8 working days |
EEC countries |
8-10 working days |
Rest of the world |
10-15 working days |
5. What should I do if any problem occurs during the purchase process?
To solve any problem which might occur during the purchase process, you should contact our Customer Service via this contact form.
6. Can I place an order from outside Spain?
- You can place your order from outside Spain paying with Visa or MasterCard.
- Shipping costs for international deliveries depend on the destination country. These costs will be pointed out during the purchase process.
- The corresponding taxes and duties are payable by the customer under the current legislation in every country.
7. How can I contact the Customer Service?
You can contact our Customer Service by:
8. Can I enter a different ship-to address?
Yes, you can. In the Personal Data section of the purchase process you have the possibility of clicking the corresponding checkbox to enter an address for the shipping and a different one for the billing.
9. Why is VAT not included in prices?
CONTYNUOCOLOR. S.L. is a company registered in Spain. For this reason, under the current legislation, the VAT rate of 16% is only applicable to transactions carried out in Spain (peninsula and Balearic Islands) and other EU countries. Orders placed from the Canary Islands, Ceuta and Melilla, as well as from other extra-Community countries, are exempt from VAT and it will no be added to the final value of their purchase. In the case of the Canary Islands, Ceuta and Melilla, a customs tax or an import duty might be applied. Any amount derived from this importation is payable by the customer. Therefore, Postales de Compostela will NOT be accountable for the goods once they are in the customs of the Autonomous Community.
11. How can I cancel my membership to postalesdecompostela.com and stop receiving information?
In accordance with the Organic Law on the Protection of Personal Data No 15/1999 of 13 December you have the right to cancel your data. For this you only need to click here and enter the same e-mail address that you used to register or buy in our shop. You should write ‘Baja’ (Spanish for ‘Cancellation’) in the Message field.
